Month: March 2019

Open Position: POGO Technical Support Advisor (Portland, Oregon)

The POGO Technical Support Advisor function is responsible for managing customer relationships, providing customer support to a high standard while managing customer issues through to resolution. The role is responsible for delivering strong customer relationships. The Technical Support Advisor delivers solutions and coordinates to tight guidelines while taking care of incoming requests and identifying the appropriate priority and action to be undertaken e.g. handle service requests, resolve incidents, identify and resolve problems proactively. This is to ensure smooth flow of work and ensure we are exceeding customer expectations. All customer requests are logged, controlled and monitored to meet our level of strict service standards.